Privacy Policy

Privacy policy multistores.eu thodn Zohlandt ICT

https://www.multistores.eu

About our privacy policy

multistores.eu thodn Zohlandt ICT cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the websites of multistores and the services provided by multistores.eu thodn Zohlandt ICT. The commencement date for the validity of these conditions is 23/05/2018, with the publication of a new version the validity of all previous versions is canceled. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

Webshop software

Opencart

Our webshop was developed with Opencart software, we have opted for a private server from Online.net for our web hosting. Personal data that you make available to us for the benefit of our services will not be shared with this party. Online.net does not have access to your data to provide us (technical) support, they will never use your data for any other purpose. AndersOnline.net is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.

Opencart

Our webshop is developed with Opencart software, we host our web store on a server under our own management. We have taken appropriate technical and organizational measures to prevent abuse, loss and corruption of data as much as possible. These security measures consist in any case of the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.

Web hosting

Plesk

For web hosting and e-mail services, we use software from Plesk. Plesk does not process   personal data on our behalf and does not use your data for your own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Plesk has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Plesk is obliged to maintain secrecy on the grounds of the agreement.

E-mail and mailing lists

Office 365 & own mailhost

Our website uses its own mailhost and / or Office 365, a third party that handles the e-mail traffic from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent via the servers ourselves or Office 365, or our own mail host. Or Office 365 will never use your name and email address for your own purposes. At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. If you click here you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by our own mailhost or office 365. Our own mailhost or office 365 uses cookies and other internet technologies that make it clear whether emails are opened and read. multistores.eu reserves the right to use your data for the further improvement of the service and to share information with third parties.

Own mail host / Online.net

We use the services of our own mailhost / Online.net for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. our own mailhost / Online.net has no access to our mailbox and we handle all our e-mail traffic confidentially.

Payment processors

Mollie

We use the Mollie platform to handle a (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than is permitted by the legal terms.

Reviews

We collect reviews via the platform of Google Reviews. If you leave a review via Google Reviews you are obliged to provide a name and e-mail address. Google Reviews will share this information with us so that we can link the review to your order. Google Reviews also publishes your name on your own website. In some cases, Google Reviews may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with Google Reviews. They only use this information for the purpose of inviting you to leave a review. Google Reviews has taken appropriate technical and organizational measures to protect your personal data. Google Reviews reserves the right to use third parties for the provision of services, for this we have given permission to Google Reviews. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which Google Reviews engages third parties.

Shipping and logistics

PostNL

If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for the execution of the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event PostNL engages subcontractors, PostNL will also make your data available to these parties.

Invoicing and accounting

Invoice send

For our records of our administration and accounting we use the services of Invoice management. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored protected. Invoice management has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. Invoice management is mandatory and will treat your data confidentially. Invoice Steer does not use your personal data for purposes other than those described above.

Web shop invoices

For our tracking of our administration and accounting we use the services of web shop invoices. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent in a protected manner and stored web shop invoices have taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. web shop invoices are required to maintain confidentiality and will treat your data confidentially. web shop invoices do not use your personal data for purposes other than those described above.

External sales channels

Bol.com

We sell (a part of) our articles through the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

E xternal sales channels

Wholesalers / Dropshipping

We sell (a part of) our articles directly through dropshipping / wholesale. If you place an order via our platform, we will share your order and personal details with the wholesalers. We / they use this information to process your order. We / she will treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.

Participation in tax and criminal investigation

Where appropriate, multistores.eu thodn Zohlandt ICT can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs.

However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. All copies and copies of data you receive in the machine readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

Rectification right

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person.

You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

Right of transferability

You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

In certain cases you have the right to object to the processing of your personal data by or on behalf of multistores.eu thodn Zohlandt ICT. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.

You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

This text has been translated from Dutch and the Dutch text is leading